We accept the following forms of payment: 

• Visa, MasterCard, American Express, Discover
• Shop Pay, Apple Pay, Google Pay, Meta Pay
• shop Velofix Gift Cards
• PayPal

Orders can be canceled within 60 minutes of placement. Reach out to inquiries@shopvelofix.com and provide your name, order #, and item(s) you want to cancel.

If your order has already been processed and shipped, the cancellations may be subject to a 15% transaction fee. This fee will be deducted from the refund.

If you ordered the wrong size and the bike hasn't shipped, reach out to inquiries@shopvelofix.com and provide your name, order #, and the correct size of the item you ordered.

If you ordered the wrong size and the bike was assembled, we will grant an exchange and a restocking fee of 15% of the bike's regular price, along with a boxing service fee, will apply.

At this time, we only ship bikes within our velofix markets as we offer last-mile delivery which include delivery and assembly. 

1. When you order a bike, select “Bike Delivery, Build, and Tune by velofix” at checkout.
2. When your order is confirmed, your bike will be shipped to the nearest velofix warehouse. Once your bike is physically received, a velofix representative will contact you to book an onsite appointment.
3. We arrive onsite, inspect and build the bike/install the product to the manufacturer's specification.
4. We ensure your bike is safe and working correctly by doing a test ride.
5. You go and enjoy your bike!

For Woom bikes, we charge shipping per bike, and offer ground and expedited shipping options. The size of the bike and destination will affect the shipping rates. Please note, at this time we cannot ship bikes to PO Boxes due to UPS policy.

Due to air freight limitations with the FAZUA battery, we cannot ship the woom UP to Alaska, Hawaii, or other US Territories.

Shop velofix offers the following shipping rates across the United States:

• Free delivery and assembly for bikes and e-bikes, excluding Woom bikes.
• Shipping rates for Woom bikes vary depending on the bike's size and your location.
• Standard shipping is $20 for orders of accessories of less than $150. Free shipping on accessories over $150.

We currently do not ship internationally.

All bike orders (excluding kids bikes) include delivery and assembly within our velofix markets. 

1. When you order a bike, select “Bike Delivery, Build, and Tune by velofix” at checkout.
2. When your order is confirmed, your bike will be shipped to the nearest velofix warehouse. Once your bike is physically received, a velofix representative will contact you to book an onsite appointment.
3. We arrive onsite, inspect and build the bike/install the product to the manufacturer's specification.
4. We ensure your bike is safe and working correctly by doing a test ride.
5. You go and enjoy your bike!

For Woom orders, bikes are shipped directly to the customer’s home. If you fall within our serviceable area, you will receive a link post purchase to book an assembly and safety check. Alternatively, you can book an assembly at velofix.com.

Most bikes have a processing time of 3-5 business days. Once we receive tracking information from the bike brand, we will send you shipping confirmation with your tracking number. Please note that your bike is being shipped to our nearest velofix warehouse. Once it arrives, one of our velofix representatives will contact you to schedule an appointment for delivery and assembly. For any additional inquiries, please email us at inquiries@shopvelofix.com.

We only ship select bikes to Canada at this time.

Unfortunately, we do not ship internationally at this time.

All new products sold by Shop velofix are covered by the individual manufacturer’s warranty policy. Each brand determines eligibility for its warranty claims. For warranty approval or claims, please contact the manufacturer directly.

• Flyer - customerservice@radioflyer.com or 1-800-621-7613
• GT - 1-833-575-7576
• OHM - bikes@ohmcycles.com or 604-770-2600
• Yamaha - inquiries@velofix.com 

Once the bike has been delivered and assembled by our certified technician, we can no longer accept returns or exchanges for cosmetic imperfections or damages that occur after assembly. By taking possession of the bike, you assume all liability for any future wear and tear, maintenance, or potential damage resulting from use.

Please note: If you ordered the wrong size and the bike was assembled, we will grant an exchange and a restocking fee of 15% of the bike's regular price, along with a boxing service fee, will apply. All requests for exchanges must be made within 15 days of delivery, provided the bike remains in its original, unused condition. The original packaging has to be provided for all authorized exchanges. Should a customer not provide the original packaging, a packaging fee will apply.

A 15% restocking fee applies to all authorized exchanges, regardless of the reason, including sizing errors.

The original shipping cost for the bike will not be refunded.

If you want to cancel an order that has already been processed and shipped, a 15% restocking fee will be deducted from the refund. 

Returns & Exchanges - California E-Bike Incentive Program

All e-bikes sold through the California E-Bike Incentive Program are FINAL SALES. We do not accept returns or exchanges from customers who participate in the California E-Bike Incentive Program. We cannot provide you with a cash, debit refund, credit card refund, exchange, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an e-bike is final.

Returns - BC E-Bike Rebate Program

All e-bikes sold through the BC E-Bike Program are FINAL SALES. We do not accept returns from customers who participate in the BC e-bike Rebate Program. We cannot provide you with a cash, debit refund, credit card refund, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an e-bike is final.

Exchanges - BC E-Bike Rebate Program

If you are a customer who participated in the BC e-bike Rebate Program and your e-bike is in some way defective, it may only be exchanged for another E-Bike of equal value (same cost/price) or higher.

Our return policy requires customers to initiate the return or exchange process by contacting our customer service team (inquiries@shopvelofix.com) within 15 days of receiving their order. Upon approval, a 15% restocking fee will be deducted from the retail price, and the remaining balance will be credited to you on a gift card. Please note that the customer is responsible for covering the cost of shipping the item back to our warehouse. Once the returned item has been received and processed at our warehouse, we will credit the cost of the item and applicable tax to your gift card, with the exception of original shipping costs, which will not be refunded.

When accessories are returned for store credit, you will receive a Shop velofix gift card. Please note the following regarding gift card usage:

• Gift cards issued as store credit for returns do not expire.
• There is no minimum spend requirement for gift card usage.
• Gift cards can be used on any products available at Shop velofix.
• Gift cards cannot be used for velofix services.

Items are ineligible for return if they are:

• Bikes that have been delivered and assembled (however, exchanges are possible for sizing errors with a 15% restocking fee, provided the bike is in its original, unused condition, and the request is made within 15 days of delivery).
• Missing proof of purchase.
• Used, installed, or worn.
• Exposed to elements such as rain, mud, or other damaging conditions.
• Damaged merchandise discounted for any reason, discontinued, clearance or “Final Sale” products.
• Damaged manufacturer packaging will cause your return to be rejected.
• Have return labels applied directly to product packaging (please use the original shipping box).