Once the bike has been delivered and assembled by our certified technician, we can no longer accept returns or exchanges for cosmetic imperfections or damages that occur after assembly. By taking possession of the bike, you assume all liability for any future wear and tear, maintenance, or potential damage resulting from use.

Please note: If you ordered the wrong size and the bike was assembled, we will grant an exchange and a restocking fee of 15% of the bike's regular price, along with a boxing service fee, will apply. All requests for exchanges must be made within 15 days of delivery, provided the bike remains in its original, unused condition. The original packaging has to be provided for all authorized exchanges. Should a customer not provide the original packaging, a packaging fee will apply.

A 15% restocking fee applies to all authorized exchanges, regardless of the reason, including sizing errors.

The original shipping cost for the bike will not be refunded.

If you want to cancel an order that has already been processed and shipped, a 15% restocking fee will be deducted from the refund. 

This policy doesn't apply to orders made through the California E-Bike Incentive Program or BC E-Bike Rebate Program. Please refer to the drop down below.

All e-bikes sold through the California E-Bike Incentive Program are FINAL SALES. We do not accept returns or exchanges from customers who participate in the California E-Bike Incentive Program. We cannot provide you with a cash, debit refund, credit card refund, exchange, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an e-bike is final.

All e-bikes sold through the BC E-Bike Program are FINAL SALES. We do not accept returns or exchanges from customers who participate in the BC e-bike Rebate Program. We cannot provide you with a cash, debit refund, credit card refund, exchange, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an e-bike is final.

To initiate a return or exchange, contact our customer service team (inquiries@shopvelofix.com) within 15 days of receiving your order. Once approved and received, a 15% restocking fee will be deducted from the item's price, and the remaining balance will be issued on a gift card. Customers are responsible for return shipping costs. Original shipping costs are non-refundable.

Shipping costs for returning or exchanging items are the responsibility of the customer, unless the item was defective or damaged during shipping.

All new products sold by Shop velofix are covered by the individual manufacturer’s warranty policy. Each brand determines eligibility for its warranty claims. For warranty approval or claims, please contact the manufacturer directly.

• Flyer - customerservice@radioflyer.com or 1-800-621-7613
• GT - 1-833-575-7576
• OHM - bikes@ohmcycles.com or 604-770-2600
• Yamaha - inquiries@velofix.com 

Once your warranty claim is approved by the manufacturer, velofix would be happy to schedule an appointment to handle the necessary repairs. Please contact us at inquiries@velofix.com or call 855-835-6349 to arrange a service appointment.