We accept the following forms of payment: 

• Visa, MasterCard, American Express, Discover
• Shop Pay, Apple Pay, Google Pay, Meta Pay
• shop Velofix Gift Cards
• PayPal

We created velofix DIRECT to provide a convenient, premium and last mile concierge assembly and installation service to help fill the gaps in the fast emerging Direct-to-Consumer bicycle retail space. Our goal is to give consumers, manufacturers and distributors the confidence to sell and purchase products online, knowing velofix will be there to ensure the product is assembled and installed correctly. To learn more about velofix DIRECT, click here. 

1. You order your bicycle or product online and select “velofix DIRECT” at checkout.
2. When your order is confirmed, your bike will be shipped to the nearest velofix Mobile Bike Shop. Our team will contact you to book an onsite appointment.
3. We arrive onsite, inspect and build the bike/install the product to the manufacturer's specification.
4. We ensure your bicycle is safe and working correctly by doing a test ride.
5. You go and enjoy your bike!

Shop velofix offers the following shipping rates across the United States:

• Standard shipping/velofix DIRECT is free for Radio Flyer, Stromer, Yamaha e-bikes, and selected Louis Garneau bikes.
• Standard shipping/velofix DIRECT is $125 for selected Louis Garneau bikes.
• Standard shipping is $20 for orders of accessories of less than $150. Free shipping on accessories over $150.

We currently do not ship internationally.

Once your bike has been shipped to the nearest velofix Mobile Bike Shop, we will send you an email with the tracking number and our team will contact you to book an onsite appointment. For any additional inquiries or questions, email us at inquiries@shopvelofix.com.

We only sell selected bikes to Canada at this time. If you are interested in a specific bike, please contact us at inquiries@shopvelofix.com.

Unfortunately, we do not ship internationally at this time. If you are interested in a specific bike, please contact us at inquiries@shopvelofix.com. 

All new products sold by Shop velofix are covered by the individual manufacturer’s warranty policy. Each brand determines eligibility for its warranty claims.

If you would like to return your bike, please contact us at inquiries@shopvelofix.com. Once you are granted authorization to return your bike, please pack it in the original box and packaging materials and ship it to the address provided in the authorization email. Once your return is received and inspected, we will send you an email to notify you that we have received your returned bike. We will also notify you of the approval or rejection of your return. If your return is approved, then your return or exchange will be processed.

We accept returns of unused and undamaged bikes within 30 days of delivery for store credit or exchange. If 30 days have passed since the date of delivery, we cannot offer you store credit or an exchange.

Shipped returns take 10-14 days to process from the time we have received your package.

Refunds (not applicable to the purchase of bicycles) of any kind may take 7-10 business days to process and show up on your statement. This will vary depending on your financial institution. Refunds go back to your original method of payment – Credit Card, Gift Card, etc.

If your return is deemed ineligible your package will be returned to you.

If your return is deemed ineligible your package will be returned to you. Please read the following carefully to prevent your package from being rejected.

Items are ineligible for return if they are:

• Missing proof of purchase
• Used, installed, or worn.
• Exposed to the elements (rain, mud, etc.).
• Damaged merchandise discounted for any reason, discontinued, clearance or “Final Sale” products.
• Damaged manufacturer packaging will cause your return to be rejected.
• Have return labels applied directly to product packaging (please use the original shipping box).

If you need to exchange an item for a different size or color, please contact us at inquiries@shopvelofix.com within 30 days of delivery. We will provide instructions on how to return the item and send the new one.

We accept returns of unused and undamaged bikes within 30 days of delivery for store credit or exchange. If 30 days have passed since the date of delivery, we cannot offer you store credit or an exchange.

If you would like to return your bike, please contact us at inquiries@shopvelofix.com. Once you are granted authorization to return your bike, please pack it in the original box and packaging materials and ship it to the address provided in the authorization email. Once your return is received and inspected, we will send you an email to notify you that we have received your returned bike. We will also notify you of the approval or rejection of your return. If your return is approved, then your return or exchange will be processed.