We accept returns of unused and undamaged bikes within 30 days of delivery for store credit or exchange. If 30 days have passed since the date of delivery, we cannot offer you store credit or an exchange.

Returns - BC E-Bike Rebate Program

 We do not accept returns from customers who participate in the BC E-Bike Rebate Program. We cannot provide you with a cash, debit refund, credit card refund, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an E-Bike is final.

Exchanges - BC E-Bike Rebate Program

If you are a customer who participated in the BC E-Bike Rebate Program and your E-Bike is in some way defective, it may only be exchanged for another E-Bike of equal value (same cost/price) or higher.

Our return policy requires customers to initiate the return or exchange process by contacting our customer service team (inquiries@shopvelofix.com) within 30 days of receiving their order. Upon approval, a 15% restocking fee will be deducted from the retail price, and the remaining balance will be credited to you on a gift card. Please note that the customer is responsible for covering the cost of shipping the item back to our warehouse. Once the returned item has been received and processed at our warehouse, we will credit the cost of the item and applicable tax to your gift card, with the exception of original shipping costs, which will not be refunded.

If you would like to return your bike, please contact us at inquiries@shopvelofix.com. Once you are granted authorization to return your bike, please pack it in the original box and packaging materials and ship it to the address provided in the authorization email. Once your return is received and inspected, we will send you an email to notify you that we have received your returned bike. We will also notify you of the approval or rejection of your return. If your return is approved, then your return or exchange will be processed.

If you need to exchange an item for a different size or color, please contact us at inquiries@shopvelofix.com within 30 days of delivery. We will provide instructions on how to return the item and send the new one.

We accept accessories, bicycle and e-bike returns for store credit, in the form of a gift card. We do not give refunds for returned bikes and accessories.

Gift cards are non-refundable and are treated like cash. The value of the card will not be replaced if lost or stolen and can not be redeemed for cash.

Shipping costs for returning or exchanging items are the responsibility of the customer, unless the item was defective or damaged during shipping.

For your bike to be eligible for a return or exchange, you must retain the original shipping box, packaging and protective padding. We cannot accept bikes shipped in alternative packaging. Take photos of the bike prior to re-packaging and shipping it.

All new products sold by Shop velofix are covered by the individual manufacturer’s warranty policy. Each brand determines eligibility for its warranty claims. If you believe that an item is defective, please contact us at inquiries@shopvelofix.com for further assistance.